SLA, KPI, KRI-Monitoring

  • Flexible set-up and maintenance of object hierarchies, SLA, KPI, and KRI
  • Design up adjustment of calculation and aggregation logic
  • User friendly and audit-compliant KPI capture
  • Automated data capture from G/L other productive systems
  • Real-time KPI-/KRI-monitoring
  • Integrated workflow-, escalation and notification options via email
  • Dashboard traffic light overview by
  • Automated plausibility & completeness checks
  • Monitoring and reporting
  • Reporting function
  • Analytics function to support root-cause- and drill-down- analysis
  • Audit-proven individual checklists (e.g. end-of-day-processing)